FAQ

Find answers to the most common questions about our products, services, and solutions.

General Questions

Our transformers are widely used in: Data centers, Semiconductor plants, Pulp and paper mills, Metallurgy, Petrochemical industries.

We have two manufacturing bases in China:

  • Nanjing: Dry-type transformers

  • Zhenjiang: Oil-immersed transformers

Our transformers support up to 35kV rated voltage.

Our transformer products comply with international standards such as IEC 60076 and IEEE C57.12.60 . Additionally, our company participated in the development of the National Standard of China "Assessment Criteria for Energy Efficiency of Building Electrical Systems."
Our transformer products have obtained multiple authoritative international certifications, such as UL, CE, and ASTA certifications.

Product Questions

  • 34.5kV/13.8kV: Dry-type – 25,000 kVA, Oil-immersed – 31,500 kVA

  • 34.5kV/690V: Dry-type – 4,000 kVA, Oil-immersed – 5,500 kVA

Dry-type: 25,000 kVA; Oil-immersed: 31,500 kVA.

Efficiency is generally between 98.5% and 99.3% (per IEC60076-20). Higher efficiency means better materials (e.g., silicon steel, copper) and higher cost.

Dry-type: Up to 30 years, maintenance-free. Oil-immersed: Also 30 years, but recommended maintenance every 2 years.

Yes. We can customize multi-tap transformers for dual voltages (e.g., 13.8/12.47kV), and multi-winding designs for PV and ESS systems. Production lead time will be extended by 15 days.

Sales Questions

Our company has extensive and diverse successful project experience in the international market. Our transformer products have been widely used in multiple countries and regions around the world, covering important markets such as North America, South America, Southeast Asia, the Middle East and Africa. We have the ability to provide customized solutions for different grid standards, harsh environmental requirements and high-end industry applications. Here are some representative international project cases of ours:
In North America: We provide high-performance pad-mounted transformers for Nvidia and Amazon's data centers. The cumulative contract amount exceeds 4 million US dollars, meeting their strict requirements for high reliability and energy efficiency.
In South America: We provided dry-type transformers to the Brazilian BYD production base, with a contract amount of 800,000 US dollars, ensuring the stable operation of its production line.
In Southeast Asia: We supplied over 200 oil-immersed transformers to the paper production base of the APP Group, with a contract amount exceeding 12 million US dollars, supporting the stable power supply of its large-scale industrial projects.
In the Middle East: We provided over 140 dry-type transformers to the Taiba 1 and Qassim 1 thermal power stations in Saudi Arabia, with a contract amount exceeding 4 million US dollars, supporting the construction of local energy infrastructure.
In Africa: We provided over 110 dry-type transformers to the Grand Ethiopian Renaissance Dam (GERD) Hydroelectric power station, with a contract amount exceeding 2 million US dollars, helping to ensure regional power supply and economic development.

Standard warranty: 2 years. Extended options: 3 or 5 years, with added cost of 2–3% of total contract value per year.

Yes. We offer customized transformer selection solutions based on voltage requirements, efficiency goals, and application specifics. This must be finalized before order confirmation as a special order.

Absolutely. We welcome factory visits, inspections, and witness tests and will provide full support for our customers.

Delivery Questions

Production cycle time:
Dry-type transformers: 35 working days.
Oil-immersed transformers: 45 working days.

The standard accessories include: fan, temperature controller, and shell.

Road transportation or waterway transportation.

ODM&OEM Questions

Yes, but only for bulk orders. OEM requires a separate agreement.

After-Sales Questions

We have established a comprehensive localized service network and many partners in major economies around the world, with branches and offices in the United States, Brazil, Saudi Arabia, South Africa, Russia and Southeast Asia.

We commit to responding to after-sales feedback within 8 hours (inclusive) and providing preliminary diagnostic results within 24 hours (inclusive).

Yes, our company provides professional on-site support from operational maintenance personnel who can travel to customer-designated locations for equipment diagnosis and troubleshooting.

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